Shipping policy

Shipping Policy

Shipping Information

Thank you for shopping with The Krouz Nest. We are committed to delivering your order safely and as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Areas

We currently ship within South Africa.

If international shipping becomes available in the future, this policy will be updated accordingly.

Delivery Time Estimates

Estimated delivery times:

Please note that delivery times may vary depending on courier operations, weather conditions, public holidays, or high order volumes.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order size.

Free shipping promotions may apply to selected orders or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive tracking information via email or SMS where available.

Incorrect Address Information

Customers are responsible for providing accurate delivery details.

The Krouz Nest cannot be held responsible for delays or failed deliveries caused by incorrect address information supplied by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the courier company to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please contact us through our website contact page.

The Krouz Nest
South Africa